Shipping policy
At Lucia & Friends, we want your pet products to arrive safely and conveniently. This Shipping Policy explains how we process and deliver orders placed through our online store.
Order Processing
Orders are processed after payment has been successfully received.
Please allow [1–3 business days] for order processing and preparation before your order is shipped. Business days do not include weekends or holidays.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Shipping Times
Delivery times depend on the shipping method selected, the destination, product availability, and the shipping carrier.
Estimated delivery timeframes are provided during checkout when available. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, order size, shipping method, and other applicable factors.
Any applicable shipping charges will be displayed before you complete your purchase.
Tracking Your Order
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number is issued.
If your tracking information has not updated for an extended period, please contact us so we can help investigate the shipment.
Delivery Address
Please make sure your shipping address is complete and accurate before placing your order.
Lucia & Friends is not responsible for delays or additional costs resulting from an incorrect, incomplete, or outdated shipping address provided at checkout.
If you notice an address error after placing your order, contact us as soon as possible at luciafriendsllc@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
If your package is significantly delayed, marked as delivered but cannot be located, or appears to be lost, please contact us at luciafriendsllc@gmail.com with your order number and tracking information.
We will review the shipment and work with the appropriate carrier when possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at luciafriendsllc@gmail.com.
Please include your order number and clear photographs of the damaged package and product so that we can review the issue and determine the appropriate resolution.
International Shipping
International shipping availability may vary depending on the destination and product.
If international shipping is available for your order, applicable shipping charges will be shown during checkout. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated.
Shipping Restrictions
Certain products may have shipping restrictions based on their size, weight, destination, or applicable regulations. If a product cannot be shipped to your selected destination, this will be communicated during the ordering process when possible.
Changes to This Shipping Policy
Lucia & Friends reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about shipping or your order, please contact us:
Lucia & Friends
Email: luciafriendsllc@gmail.com
Phone: +1 609-760-2266
We are happy to help with questions regarding order processing, shipping, tracking, and delivery.